Sophia
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How can I see if the ticket is active?
When you activate a ticket, it will appear on the home screen with a countdown indicating the remaining time allowed for parking. However, you can also view it from Profile > Activity > In progress.
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Can I extend my parking time?
Yes, just select the Extend time option on your active parking ticket and indicate the time interval you wish to extend. This option is only allowed if you have not already used the maximum parking...
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Will I pay a fee for parking in regulated parking?
Only some cities have a service fee in addition to the payment, regardless of the payment method you use in the app. You will be able to see the commission cost in the App when you start a parking ...
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What is the difference between paying with the mowiz app and paying by scanning the parking meter QR?
Pay with the mowiz app:Store your payment history and license plates.Saves your payment methods for future occasions.Allows you to receive notifications and reminders.You can cancel complaints if ...
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How do I enter my registration number?
For your number plate to be added correctly, please enter all digits without spaces in ‘My account’ > ‘My vehicles’.
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What is mowiz-flow and what is it for?
mowiz flow allows you to automatically enter and exit parking lots without stopping at the barrier, thanks to license plate recognition. Your stay will be charged automatically when you leave the p...
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I have doubts about the time I will arrive at the car park.
Have you had an unforeseen event and you will arrive at a different time than the scheduled time? If you have booked a valet parking service, try to be as precise as possible when giving the time o...
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How to make a booking
When you access the MoWiz home page, you can select where you need to park; at an airport, at a port, at a train station or in a city. If, for example, you want to make a reservation at an airport...
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I do not receive mail
In some e-mail systems, Mowiz e-mails are filed in the SPAM or Junk E-mail folder for reasons beyond our control. If you cannot find the booking confirmation e-mail, the account activation e-mail, ...
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I did not receive the confirmation email
When you make a reservation, you will almost IMMEDIATELY receive by email the confirmation with all the details: How to get there, GPS coordinates, telephone numbers and parking instructions and, i...