Sophia
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Can I enter and leave the parking lot whenever I want with my monthly pass?
It depends on the type of pass you have purchased. If you have purchased a 24h pass, you will be able to enter and exit as many times as you need without limit. In case you have a season ticket wit...
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In which cities can I purchase the parking meter through mowiz?
The service is currently available in the following cities:MadridAlcalá de HenaresBeasainBéjarBurgosBurrianaCalviàCartagenaCuencaCunitErrenteríaFragaGalapagarGijónGranadaJaénLa JonqueraLa Seu d'Urg...
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How to activate mowiz flow?
In mowiz, go to “My account” > “My vehicles”, add a new license plate and activate mowiz flow. If you already have a registered license plate, select it and activate mowiz flow. Make sure you have ...
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I want to register but the system tells me that my email is already registered.
If your email address is already registered, it could be that you have registered before or that your email address or password is incorrect. If you don't remember your password or need to recover ...
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Last minute bookings
We regret that we are unable to handle last minute bookings. Each car park requires a minimum amount of advance notice to manage your bookings, according to their operational needs. The minimum not...
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Modify a booking
To modify a booking you must make a new booking and cancel the old one. First make sure you can make a new booking before cancelling the old one. Please note: In Meet and Greet Services: If you hav...
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Can I cancel my monthly subscription?
No, the monthly subscription cannot be cancelled once purchased. This means that, once activated, you will be able to use it until its expiration date. However, if you do not want it to automatical...
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Canceling a complaint from the mowiz app
If you have purchased the ticket from the mowiz app, you can cancel any complaint that can be cancelled directly from the app. Go to the “My account” section and access the “Activity” section. Fin...
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How do I access the parking lot with NFC?
To access the parking lot using the NFC system, you must have purchased a product (pass, voucher or reservation) through the app. Once you arrive at one of the parking lots without an automatic lic...
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Recover my password
If you log in from the App, when you click on "Login" you will find on that screen "Forgot your password".Click and follow the instructions to recover your password. If you access from the web it i...