Sophia
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When will I pay my monthly pass?
The first payment will be charged at the moment you make the purchase, the rest of the payments will be automatically charged to your payment method at the beginning of each month. If you want to s...
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Why do I sometimes have to give my card number?
Many parking lots operate on a reservation-only basis and have limited capacity, requiring advance notice of customer arrivals to ensure smooth transfer service. Most parking lots require online pr...
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I need to extend my stay during my trip
Once you have started your stay, you can extend it by simply contacting the car park, whose details are indicated in the booking you receive by email. You can also check the details by logging in t...
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Delete my account
To delete your Mowiz account permanently: Log in with your email account and password with which you access Mowiz. If you access it from the App, click on "my account" located at the top right wit...
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Why don't all the parking lots appear on the monthly passes map?
If your car park does not appear on the map, it may be because it does not have any spaces available at that time or because it does not offer public season tickets.However, some car parks offer pr...
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Pay online or pay in the car park
The method of payment (online or at the parking lot) is specified at the time of booking. For online prepaid reservations, a 100% refund is generally offered if cancelled within 1 hour, although th...
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Can I buy several monthly passes?
Yes, you can purchase as many monthly passes as you wish in one or more car parks, provided that the passes are public. If the pass is not public or you are unsure of its availability, we recommend...
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I don't know which car I'm going to take
Don't worry, if you don't know which car you will be taking, check how to make your reservation: If you have any doubts about the car you will take, you can indicate in the "Registration and Model...
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Is the subscription automatically renewed on mowiz?
Yes, except in specific cases in which we will contact you, the subscription is automatically renewed. You can cancel your subscription at any time.
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How can I purchase a parking pass?
You can purchase passes through the website or the mowiz app, choosing the parking lot that suits you best. Please note that some parking lots have limited spaces and do not publish all their passe...