Sophia
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What happens if I don't accept the terms and conditions?
In order to use Mowiz we need you to accept our terms and conditions. If you do not accept the terms and conditions of the platform, we cannot offer you our services. If you do not agree, we may de...
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Is it safe to book at Mowiz?
Payment data is transmitted in Mowiz in a secure environment with the highest Internet security standards and the appropriate web security certificates.
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Report a malfunction
Mowiz is constantly evolving and renewing itself, so it is possible that you may occasionally encounter an error in the operation of our systems. When an error occurs, we recommend that you: Check...
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I'm late returning - will I have to pay more?
Most of our affiliated car parks have a courtesy period of between 1 and 4 hours, which is specified in the booking for unexpected delays, as can happen with flights in the case of airports. In the...
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Why do I sometimes have to give my card number?
Many parking lots operate on a reservation-only basis and have limited capacity, requiring advance notice of customer arrivals to ensure smooth transfer service. Most parking lots require online pr...
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I need to extend my stay during my trip
Once you have started your stay, you can extend it by simply contacting the car park, whose details are indicated in the booking you receive by email. You can also check the details by logging in t...
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Delete my account
To delete your Mowiz account permanently: Log in with your email account and password with which you access Mowiz. If you access it from the App, click on "my account" located at the top right wit...
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Pay online or pay in the car park
The method of payment (online or at the parking lot) is specified at the time of booking. For online prepaid reservations, a 100% refund is generally offered if cancelled within 1 hour, although th...
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I don't know which car I'm going to take
Don't worry, if you don't know which car you will be taking, check how to make your reservation: If you have any doubts about the car you will take, you can indicate in the "Registration and Model...